500ks FAQ — All your questions answered here

To create an account at 500ks, you'll need an active Bangladeshi mobile number or email address, a strong password, and you must be at least 18 years old. Registration is completely free and takes just 2–3 minutes. Click here You can register right now.

No, each person may only register one account. Having multiple accounts violates 500ks's Terms & Conditions. If detected, both accounts may be suspended and any funds held may be forfeited. Please stick to a single account.

To verify your account, go to your profile and upload a photo of your National ID (NID) or passport in the KYC section. Verification is usually completed within 24 hours, after which you'll receive a confirmation via mobile or email. Unverified accounts may have withdrawal restrictions.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP will be sent to you. Verify the OTP and set a new password. The whole process takes under 3 minutes.

If you'd like to close your account, Help Center Contact us. Before doing so, make sure your balance is zero and there are no pending withdrawals. As part of responsible gaming, we also offer a temporary break or self-exclusion option.

500ks supports all major mobile banking methods in Bangladesh: bKash, Nagad, Rocket, and Upay. Bank transfers and select international payment methods are also accepted. For more details, Payment Page See details.

The minimum deposit at 500ks is just ৳200, and the minimum withdrawal is ৳500. Maximum deposit and withdrawal limits depend on your account level and verification status. VIP members enjoy higher limits.

Withdrawals to bKash, Nagad, and Rocket are usually completed within 15–30 minutes. Bank transfers may take 1–3 business days. Withdrawals made between 11 PM and 6 AM are processed the following morning. Verified accounts receive faster service.

Deposits are usually credited instantly. If yours hasn't arrived within 15 minutes: 1) Save a screenshot of the transaction, 2) Note the transaction ID, 3) Help Center Reach out with this information and our team will resolve the issue promptly.

500ks does not charge any fees on deposits. However, mobile banking services such as bKash or Nagad may apply their own transaction fees as per their terms. 500ks does not charge any separate fees on withdrawals either.

New members at 500ks receive an attractive welcome bonus on their first deposit. A number of free spins are also awarded right after registration. To see the latest offers, Bonus Page Check it out. Offers change from time to time, so be sure to check back regularly.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a ৳1,000 bonus with 30x wagering means you need to bet ৳30,000 in total. Requirements vary by bonus, so always read the terms carefully before claiming.

After each day's play, cashback on losses above a set amount is automatically added to your account. Your cashback rate depends on your membership tier — VIP members receive a higher rate. For more details, Bonus Page See details.

Most bonuses can be used across all games, but some may be restricted to specific games or game categories. For instance, a slots bonus may only be valid on slots. This will be clearly stated in the bonus offer details.

500ks offers over a thousand games: slot machines, Live Casino (roulette, blackjack, baccarat), lottery, virtual sports, and Sports Betting. You can place live bets on cricket, football, tennis, and all major sports worldwide. To explore new games, New Games Page Visit us.

If you get disconnected during a game, it usually saves automatically. Simply reconnect and log back in to pick up right where you left off. All ongoing bet results are recorded on the server, so your wins and losses remain unaffected.

500ks Sports Betting covers cricket (IPL, BPL, World Cup), football (Premier League, La Liga, Champions League), tennis, badminton, kabaddi, and much more. For betting tips, visit the Betting Tips Page See details.

Yes, all games on 500ks use certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Sports Betting outcomes are based entirely on real match results. To learn more about our platform, Platform Page See details.

Yes, 500ks keeps all your personal information secure with SSL encryption. We never sell or share your data with third parties. To learn more about our privacy policy, Privacy Policy Page Read it.

Go to Profile Settings and find the 2FA option under the "Security" section. Enter your mobile number and verify with an OTP. From then on, a verification code will be sent to your phone each time you log in. Enabling 2FA significantly reduces the risk of unauthorized access.

If you think someone else has accessed your account, change your password immediately and Help Center let us know. Our security team will investigate promptly and take the necessary action. You can also reach us by email or phone.

500ks will never ask for your password or OTP via email or message. If anyone requests such information in 500ks's name, it's a phishing attempt. Always access the site directly from the official 500ks.net address to access the site, and let us know if you receive any suspicious messages.

To download the 500ks app, Download Page Go there to find download links for both Android and iOS versions. Android users will need to enable "Install from unknown sources" in their settings before installing the APK. iOS users can download the app directly from the App Store.

The 500ks app runs on any smartphone or tablet with Android 6.0 or above. For iOS, you'll need iOS 12 or later. If the app doesn't work on an older device, you can still play by visiting 500ks.net in your mobile browser.

When a new update is available, you'll get an automatic notification when you open the app. Android users can Download Page to download the latest APK and install it over the existing version. iOS users can update directly from the App Store.

First, make sure your internet connection is stable. Then close the app and reopen it. To clear the cache, go to your phone's Settings and clear the app's data. If the issue persists, uninstall the app and reinstall it. If none of that works, Help Center Contact us.