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500ks Help Center — Your Questions Answered, Your Problems Solved, All in One Place

From opening an account to withdrawing funds, understanding games, or claiming bonuses — we're with you every step of the way.

What can we help you with?

Select the category that best matches your issue below

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Account & Registration

Questions about opening a new account, forgotten passwords, login issues, KYC verification, and account security.

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Deposits & Withdrawals

How to deposit or withdraw via bKash, Nagad, and Rocket — including limits, what to do if there's a delay, and how to view your transaction history.

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Bonuses & Promotions

Everything you need to know about claiming a welcome bonus, free spins, and cashback offers — including wagering requirements and bonus expiry.

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Game Issues

What to do if a game won't load, cuts out mid-session, shows incorrect results, or you're having trouble understanding how a game works.

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App & Technical

Help with Android and iOS app installation, updates, crashes or slow performance, and any mobile browser-related issues.

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Security & Privacy

Suspected account hacking, unauthorized logins, changes to personal information, and setting up two-factor authentication.

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Account Setup & Management

Opening an account at 500ks is quick and straightforward. The whole process takes just a few steps — no complicated paperwork, just your mobile number and some basic details. Here's a step-by-step walkthrough so you don't get stuck.

Steps to Create a New Account

Go to the 500ks website or app and click the "Register" button. Fill in your mobile number, choose a password, and select your currency. You'll receive an OTP — use it to verify your number. That's it, your account is ready. You can then add your name and date of birth in your profile.

What to Do If You Forget Your Password

On the login page, tap the "Forgot Password" button. Enter your registered mobile number and you'll receive an OTP. Use it to set a new password. The whole process takes under 2 minutes.

Why is KYC verification required?

For your first withdrawal, 500ks needs to verify account ownership — this is known as KYC. You'll need to upload a photo of your National ID or passport. Verification is usually completed within 24 hours, and you won't need to go through it again after that.

Can I close my account?

Yes, you can temporarily or permanently close your account at any time. Go to Settings and look for the "Close Account" option. 500ks offers this feature as part of responsible gaming. If you run into any issues, contact the support team and they'll take care of it.
Quick Fixes
  • Login issues — reset with OTP
  • Payment stuck — let us know via Live Chat
  • Game not loading — clear your cache
  • No Bonus — Check Wagering Requirements
  • App Crashing — Install the Latest Update
Support Response Time
  • Live Chat2–3 minutes
  • Email Support2–6 hours
  • Payment-RelatedWithin 1 Hour

Deposits & Withdrawals — Step by Step

Depositing and withdrawing on 500ks — everything you need to know

1

Log In

Log in to your 500ks account using your mobile number and password.

2

Go to Wallet

Click on "My Wallet" or "Deposit". Select your preferred payment method.

3

Enter Amount

Enter the amount you want to deposit. The minimum and maximum limits will be displayed on screen.

4

Confirm

Confirm the payment with your bKash/Nagad PIN. Funds are credited within seconds.

Common Deposit Issues

Sometimes a deposit may take a little longer to appear in your 500ks wallet — this is usually due to a network delay. Wait 5–10 minutes first. If the funds still haven't arrived, grab your transaction ID from your bKash/Nagad message and reach out via Live Chat. The support team will verify and credit the amount manually.

Important — when making a payment, always use the same mobile number registered to your 500ks account. Using a different number may cause verification issues.

Why Is My Withdrawal on Hold?

The most common reason withdrawals are blocked is an incomplete KYC verification. Unmet bonus wagering requirements can also put a hold on your withdrawal. If there's a security flag on your account, it may be temporarily restricted as well. Check these three things first — they cover most cases.

Payment Methods & Limits
Method Deposit Withdrawal
BKash ৳50–50,000 ৳500–৳30,000
Nagad ৳50–50,000 ৳500–৳30,000
Rocket ৳100–৳25,000 ৳500–৳25,000
Crypto Any Amount Any Amount
Safe Payment Tips
  • Always use your own mobile number
  • Save Your Transaction ID
  • Avoid making payments over public Wi-Fi
  • Never share your PIN with anyone
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A Guide to Understanding Bonuses & Promotions

Learn how the 500ks bonus system works — in detail

How do I claim the welcome bonus?

After opening a new account at 500ks, a welcome bonus is available on your first deposit. Once you make a deposit, the bonus is credited to your wallet automatically. In some cases, a bonus code may be required — you'll find it on the "Promotions" page. Make sure you provide accurate details during registration to qualify for the bonus.

What are wagering requirements?

Bonuses cannot be withdrawn directly. You must place a certain amount in bets before you can make a withdrawal — this is the wagering requirement. For example, if your bonus is 500 BDT with a 10x wagering requirement, you need to place 5,000 BDT in bets. Withdrawals will be held until this condition is met.

What if my bonus has expired?

Every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that time, the bonus will be forfeited. So once you receive a bonus, start using it promptly. For any bonus-related issues, reach out to support.

How does the cashback offer work?

500ks regularly offers cashback promotions. On selected days of the week, a portion of your net losses is returned to you. Cashback is typically credited every Monday. Wagering requirements on cashback are generally low.

Bonus Checklist
  • Is your account fully verified?
  • Have you entered the correct bonus code?
  • Have you met the wagering requirements?
  • Do bonuses have an expiry date?
  • Playing from a single device?
Bonus Type
  • 🎁 Welcome Bonus
  • 🔄 Reload Bonus
  • 💫 Free Spins
  • 💰 Cashback
  • 👥 Referral Bonus
500ks
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App & Technical Issue Support

Common 500ks app issues — and how to fix them all, right here

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App won't install

On Android, go to Settings → Security → Unknown Sources and enable it. Then reinstall the APK file.

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App Crashing

Close the app and restart your phone. Check if you have the latest version installed. If the problem persists, uninstall the app and download the latest APK.

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App Running Slowly

Close other apps running in the background. Clear the cache. Make sure you're on a stable network connection.

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Game not loading

Refresh your browser or app. Check your internet speed. Contact us via Live Chat.

Quickly Find the Sections You Need

Jump directly to other important pages on 500ks

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FAQs

The most frequently asked questions about the 500ks Help Center

Yes, the 500ks support team is active 24/7, seven days a week. Live Chat is the fastest way to reach us — an agent typically connects within 2 to 3 minutes. Response times may be slightly longer late at night, but you won't be waiting long.

First, make sure you're entering the correct mobile number and password. If you've forgotten your password, use the "Forgot Password" option. If that doesn't work, close the app and try logging in through a browser. If the issue persists, contact support — if your account is locked, they'll be able to unlock it for you.

Wait 5 to 15 minutes after payment — network delays can sometimes slow things down. Refresh the page. If more than 30 minutes have passed, copy your transaction ID from your bKash/Nagad message and paste it in Live Chat. The support team will verify and add the funds to your account manually.

This message typically appears for one of three reasons: your KYC is incomplete, the wagering requirements on a bonus haven't been met, or a security verification is still pending. Check your profile to see which step is outstanding. If everything looks fine, contact support — they'll walk you through it.

Yes, 500ks works fully on iPhone and iPad. No separate app installation needed on iOS — just visit the site via Safari or Chrome and tap "Add to Home Screen" to use it just like an app. All features — games, payments, Live Chat — work perfectly.

500ks uses SSL encryption, so all your information is fully protected. That said, take a few precautions on your end too — use a strong password, enable two-factor authentication, and never share your password or OTP with anyone. If you notice any suspicious activity, contact support immediately.

Contact Us Directly

If you can't find an answer, our team is always ready to help

Live Chat

For the fastest resolution, use Live Chat. Click the chat icon in the bottom corner of your screen.

Average response in 2–3 minutes

Email Support

For complex issues, write in with full details and send an email. Attaching screenshots and your transaction ID helps speed up the resolution.

support@500ks.net

FAQ Page

Visit our detailed FAQ page for answers to common questions. You'll find solutions to most issues there.

100+ Questions Answered
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Still have questions? We're here for you

Join 500ks and play with confidence, backed by our 24/7 support team.

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